Refund and Returns Policy

Overview

This Refund & Returns Policy outlines the conditions under which products purchased from theauzar.com may be returned, refunded, or exchanged. By placing an order, you agree to the terms stated below.

Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused and in its original condition
  • The item is returned in original packaging
  • The return request is made within 7 days of delivery
  • Proof of purchase (order confirmation or receipt) is provided
Non-Returnable Items
  • Custom-made or made-to-order products
  • Used, damaged, or altered items (not due to our fault)
  • Items returned without original packaging
  • Sale or discounted items (unless defective)

Return Process

To initiate a return:

  • Contact us via email with your order details
  • Provide images (if the item is damaged or defective)
  • Wait for return approval and instructions
  • Ship the item to the provided return address

Returns sent without prior approval may not be accepted.

Refunds

Refund Approval

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

Refund Method
  • Online payments: Refund will be processed to the original payment method
  • Cash on Delivery (COD): Refund will be issued via bank transfer or another agreed method
Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with details and supporting images.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Notify us within 48 hours of delivery
  • Provide clear images of the issue

We will arrange a replacement or refund at no additional cost.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
  • Original shipping charges (if any) are non-refundable

Order Cancellation

Before Shipment

Orders can be canceled before they are shipped for a full refund.

After Shipment

Orders cannot be canceled once shipped. You may request a return after delivery following the return policy.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us

Contact Us

For any questions regarding returns or refunds:

  • Email: Info@theauzar.com
  • Website: theauzar.com